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Contact Us / FAQ

14 Day Return Policy:

We know you’re going to love all things Comfy, but if you do need to return anything, you are welcome to do so within 14 days of receiving your items. Just shoot us an email at support@thecomfy.com & we’ll gladly take care of you.

Make sure we receive your item(s) back within 30 days to be eligible for a refund. Just a heads up, you are responsible for sending the item(s) back to us and will be charged a return and restocking fee.  Once we receive your item(s), it takes about 3-10 business days for the money to be credited to your account.

Did you purchase from one of our retail partners? Please work with the retailer you purchased from for assistance, as their policies are different from ours. We do not accept exchanges or returns from our retail partners. Sorry!

Cancel Order:

We're sorry to hear you want to cancel. Reach out as soon as possible, as we process orders in 1-2 business days & if your order has already entered the shipping process, we are unable to cancel it. You do still have the option to go through a refund (few!) or gift it to a friend (they’ll love it!). 

Large Order Purchase: 

Looking to purchase more than 12 Comfys? Please reach out to us at support@thecomfy.com & we will place a special order just for you.

Shipping:

We know you needed your Comfy item(s) yesterday, so we process orders in 1-2 business days. Depending on what shipping method you select, that is when you will receive your Comfy item(s). An email will be sent to you once your item(s) depart on their journey to you.

International Shipping:

We currently only ship to Mexico, Europe, Australia & New Zealand but we are looking at expanding! If you live in another country & would like to purchase Comfy product(s), please send us an email at support@thecomfy.com so we can place a special order for you.

All customs, duties, & taxes are your responsibility which are governed by the state & country you live in. Comfy does not cover these additional fees.

Canadian Shipping:

Looking to purchase a Comfy? Check out Amazon.ca to make your purchase. We are working on updating our shipping methods on our site. Stay tuned!

Taxes:

Did you notice that sales tax charge on your receipt? This is governed by the state that you live in which is your responsibility to pay. Thanks for understanding!

Care Instructions:

Easy & care-free! Toss it in the wash on cold & tumble dry separately at a low temperature. It comes out like new!

Other Questions?

Please email us at support@thecomfy.com & we gladly assist you. Our hours are Monday-Friday 8-5 PST.

 

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