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Contact Us / FAQ

Care Instructions:

Easy & care-free! Toss your Comfy items in the wash on cold & tumble dry separately at a low temperature. They come out like new!

Return Policy:

We know you’re going to love all things Comfy, but if you do need to return anything, you are welcome to do so within 30 days of receiving your items. Just shoot us an email at support@thecomfy.com & we’ll gladly take care of you. Sorry, no exchanges, only refunds! 

Did you purchase from one of our retail partners? Please work with the retailer you purchased from for assistance, as their policies are different from ours. We do not accept exchanges or returns from our retail partners. Sorry!

Refund Policy:

Make sure we receive your item(s) back within 30 days to be eligible for a refund. Just a heads up, you are responsible for sending the item(s) back to us and will be charged a return & restocking fee.  Once we receive your item(s), it takes about 3-10 business days for the money to be credited to your account.

If your Comfy items do not arrive in perfect condition, please reach out to support@thecomfy.com within 30 days so we can assist you!

Cancel Order:

We're sorry to hear you want to cancel. Reach out as soon as possible, as we process orders every 15 minutes  & if your order has already entered the shipping process, we are unable to cancel it. You do still have the option to go through a refund (few!) or gift it to a friend (they’ll love it!). 

Large Order Purchase: 

Looking to purchase more than 12 Comfys? Please reach out to us at support@thecomfy.com & we will place a special order just for you.

Shipping:

We know you needed your Comfy item(s) yesterday, so we process orders in 1-2 business days. Depending on what shipping method you select, that is when you will receive your Comfy item(s). An email will be sent to you once your item(s) depart on their journey to you.

International Shipping:

We currently only ship to Mexico, Europe, Australia & New Zealand but we are looking at expanding! If you live in another country & would like to purchase Comfy product(s), please send us an email at support@thecomfy.com so we can place a special order for you.

All customs, duties, & taxes are your responsibility which are governed by the state & country you live in. A bill including these fees may be sent to you & Comfy does not cover these additional fees.We do not offer returns, exchanges or replacements for international orders.

We are also available on Amazon.uk if you would like to purchase there.

Canadian Shipping:

Looking to purchase a Comfy? Check out Amazon.ca to make your purchase. We are working on updating our shipping methods on our site. Stay tuned!

Taxes:

Did you notice that sales tax charge on your receipt? This is governed by the state that you live in which is your responsibility to pay. Thanks for understanding!

Other Questions?

Please email us at support@thecomfy.com & we gladly assist you. Our hours are Monday-Friday 8:00AM to 5:00 PM PST.

 

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