Frequently Asked
Questions

100 Day Promise

We know you're going to love all things Comfy, but if there is anything, and we mean ANYTHING that you have a question, comment, or thoughts on, please reach out to us at support@thecomfy.com. We’d love to hear from you! Whether you need a refund or a new item, we’re here and support our inventions for up to 100 Days. Just reach out to us and we promise to make it right for you!

Product

The Comfy® products are made from a mix of polyester or cotton. To learn more about each individual product, check out the product you are interested in!

Care-free & easily! Toss your Comfy items in the wash on cold (60°F – 80°F/15°C – 26.7°C) & tumble dry separately at a low temperature. They come out like new!

Yup, you heard right! Our founders, Brian and Michael, aka The Comfy Bros did. They pitched their wearable invention on ABC’s Shark Tank in 2017 & gained the backing of Barbara Corcoran! The rest is history. Learn more here.

You bet! Follow us on social media or join our mailing list to stay in the know.

Orders

Sign into your account to check on the status of your order.  Your order number will be in the confirmation email we sent you.

Sorry but it’s only 1 promotional discount per order!

 Add all of the items to your cart that have a promotion running and at checkout, you will see a section to enter in your code. Happy shopping!

Unfortunately we are unable to cancel orders once they are placed. Your order will process and ship but our returns are completely free and we will send you a prepaid label. Once you receive your order you can initiate a return here within 30 days.

We’ll have to place a special order just for you! Please email order@thecomfy.com and we’ll take care of you. Talk soon!

This is governed by the state that you live in which is your responsibility to pay. Thanks for understanding!

We're so sorry that your Comfy is not in perfect condition! We're here to make it right. Just reach out to us at support@thecomfy.com and we'll be happy to assist you with a replacement or a refund.

Returns & Refunds

We know you’re going to love all things Comfy, but if you do need to return anything, you’re welcome to do so within 30 days of receiving your items. Please note that original shipping costs will not be refunded. Open a return here & we’ll send you a prepaid shipping label. It takes about 5-10 business days for the money to be credited to your account.

Holiday Returns: If you ordered The Comfy as a gift or received it as a gift over the holiday, we will accept returns through the end of February.

Please work with the retailer you purchased from for help, as their policies are different from ours. We don’t accept returns or exchanges from our retail partners. Thanks for understanding!

We don’t offer exchanges, but we will gladly offer you a refund or you can return the item for store credit. 

Shipping

We’re on it! Your order will ship based on the method you chose at checkout. We’ll send you an email with details to keep you up to date.

Sorry, we cannot ship to a PO Box.

Yes we do! 

Sorry, not at this time. We sell through Amazon and other third party sites in international markets.  

All customs, duties, & taxes are your responsibility which are governed by the state & country you live in. A bill including these fees may be sent to you & The Comfy does not cover these additional fees. Thanks for understanding!

Comfy Club

The Comfy Club is our rewards program that helps you earn points every time you shop.

You earn one point for every dollar spent and are automatically enrolled when you create an account and place your first order.  You can also earn by leave a review, liking us  on Facebook, liking us on Instagram, referring friends and celebrating your birthday. You can redeem points at any time.

Once you sign into your account, click the present icon at the bottom of the screen. Your total points will show at the top.

You are only able to use one code per transaction - you can either use your loyalty points toward the order or use the discount code.

Log into your account and select the products you would like to order. You can either go to the present icon (Rewards) and press on Ways To Redeem, copy the code and then paste that into the box that says discount code at checkout, OR simply choose apply code. Once you press Redeem, the points will be removed from your account and applied to the order.

Once logged into your account, click the present icon at the bottom of the page. Under Refer Your Friends you can tweet, share on facebook, or email your unique link to your friends. 

Go back to the homepage or the shop all page and click the present icon at the bottom of the page. Scroll down and click Your Rewards. Click on the reward you would like to use and copy the code. Once at checkout, paste the code into the discount code box. Your points will be applied to the order.

Payment

Please reach out to support@thecomfy.com and we will look into your order and assist you further.

Yes! You can select Afterpay at checkout so you can buy your Comfy now and pay later in four installments.

You can choose to buy now and pay later with our Afterpay payment option at checkout. It does not require a credit check and you will pay four installments every two weeks directly through Afterpay.

Gifts

Sorry, not at this time. Please email support@thecomfy.com for more details.



Please contact support@thecomfy.com and we will assist you.