Privacy Policy

LAST UPDATED: August 8th, 2024

OVERVIEW

The below terms (“Privacy Policy”) discuss how Cozy Comfort Company LLC (“Cozy,” “we”, “us” and “our”) collects, uses, shares, and protects personal information collected about you and your data when you visit or use this website, including all information, tools, store, the Program (as defined in Section 5 of the Terms of Service (at https://thecomfy.com/pages/terms-of-service)) and services (individually and collectively, the “Services”). It also describes your rights and choices with respect to that information. Please review this Privacy Policy carefully and contact us if you have any questions.

CHANGES TO THIS PRIVACY POLICY

We may update the Privacy Policy from time to time. If we do, we will post the updated Privacy Policy on this webpage and change the “Last Updated” date shown above to reflect the change. If we make material changes, we will try to notify you beforehand or will announce the update on our website.

CONTACT US

If you have questions about the Privacy Policy, or if you have a request as discussed below, please contact us at support@thecomfy.com or by mail at:

The Comfy
[Re: Privacy Compliance]
668 N Coast Hwy #315 Laguna Beach CA 92651 United States of America

INFORMATION WE COLLECT (WHAT, HOW, WHY)

In order to fulfill your orders, communicate with you about those orders, and deliver the Services to you, we collect certain personal data. For example, we need to know your color choice, your payment information, and your shipping details to fulfill an order you place with us. We request that you provide us with some of this information directly, while we may collect other information automatically or from other sources. In some cases, we may derive information. Here are the categories of information we collect, examples of data in each category, and why we collect this information:

Category Examples Why We Collect
Profile information name, email address, mailing address, phone number, birthday, social media handles To fulfill your order, send you marketing communications, and improve our Services
Transactional data payment information, shipping/delivery information, amounts charged, order details To fulfill your order, improve our Services, and run our financial systems
Personal preferences Product color choice, product sizing, marketing preferences To fulfill your order, send you marketing communications, and personalize offers
Social media information Platform/service, handle/username, messaging details, interaction details To tailor advertisements and improve our Services
User-generated content
(“UGC”)		 images, videos, text, and other content that you submit to us under our UGC policy To display UGC on our website and social media, and to improve our Services
Your device data device type, browser type, IP address, ISP, mobile network information, location information (as you allow on your device, language settings To understand visits to our Services and improve our Services
Automatically-collected usage data cookies (as explained below), web beacons, pixel tags, access times and durations, page views, location of visit, landing page, movement within our website, linking activity To understand visits to our Services and improve our Services

USE OF COOKIES AND SIMILAR TECHNOLOGY

We use cookies to analyze visits to our website and to improve the functionality of the website, our products, and our Services. For example, cookies enable us to understand how users access and move through our website, and thereby allow us to design better, more intuitive Services. These cookies are provided by us and by third parties. You don’t have to accept cookies, though.

Most browsers and mobile devices are, by default, set to accept cookies, but you may be able to change your browser’s or device’s settings to reject all cookies, delete cookies, warn of cookies, and/or accept cookies in some circumstances. Please consult the help information offered by your browser or mobile device.

Please understand that some aspects of the Services may not operate properly, or at all, if you refuse cookies from us. For example, cookies allow the shopping cart to remember the items you have selected for purchase even while you continue shopping. Disabling these cookies may require you to add items to your cart that you previously added. Other cookies connect to social media providers and allow those providers to improve the display of advertisements to you on their platforms.

HOW WE USE COLLECTED INFORMATION

We use collected information to operate and improve our Services.

When you place an order with us, we use your collected information, such your color choice, your payment information, and your shipping details, to complete the transaction and fulfill the order. After the order is placed, we use that information for our financial systems, such as accounting, compliance, auditing, and budgeting. This helps us run our business more efficiently.

When you submit user-generated content to us, we may use that content in advertising campaigns in the future. In some cases of providing content to us, you may be required to sign in, and thus provide your login information, to a social media platform. Please understand that, when you send user-generated content to us, you may inadvertently be sending us information which you may desire to keep private, but which we have no way of knowing is desired to be kept private. In other words, when you send user-generated content to us, we must assume that you intend to allow it to be made public. We are not responsible for any consequences from the publication of any information contained in your user-generated content.

If you contact us for a return or a question about your order, we use the information that we collect during your purchase and that you provide during that contact to resolve your issue. This information is stored so that you can access and review it.

We also use collected contact information to send you communications, such as newsletters about recent developments, new products, customer loyalty programs, and upcoming sales. We may use information about your personal preferences and past order history to personalize these communications.

We may use information we collect to derive or infer information about you. For example, we may infer your location based on your IP address and time of visit.

We use information collected automatically, such as from cookies, to improve the functioning of our website and Services. For example, by tracking the most popular pages on our website, we can enhance those pages to provide customers with more content that they may be interested in, or by re-organizing product placements on a page.

In some instances, we will use personal information to comply with court orders or other legal processes, or to assist in investigations of fraud, misuse, malicious or unauthorized activities, counterfeiting, intellectual property infringement, or violations of our Terms of Service, or as otherwise required by law.

Additionally, and only as permitted by law, we may use your information for providing reasonable, temporary, or short-term programs related to our Services.

ANALYTICS AND ADVERTISING

We use third-party analytics services, such as Google Analytics (https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008). We allow these service providers to provide these services on our behalf to help us review how users visit and interact with our website and our Services, in both desktop and mobile applications. This allows us to determine content popularity, understand how you use our Services, and deliver tailored content and advertising to you, both on our own website and on other websites you may visit. For information on how to restrict or opt-out of advertising, please see the section entitled CHOICES IN CONTROLLING YOUR INFORMATION. Service providers like Shopify, YouTube, Facebook, Twitter, Microsoft, and Google Analytics may use cookies and combine them with their own information collected about you; this Privacy Policy does not govern those other service providers, and you should consult them for more information about their privacy practices. Some of those service providers allow you to opt-out of analytics and personalized advertising; please consult them directly for more information.

 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.



CHILDREN’S PRIVACY

We do not offer our Services to children under the age of 18 without parental or guardian permission. We do not offer our Services to children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

INFORMATION SHARED (WHAT, HOW, WHY, WHOM)

We may share each of the types and categories of personal data described above under the section entitled INFORMATION WE COLLECT with:

  • Service providers for processing personal data for business purpose on our behalf
  • Service providers for processing debit, credit, and other card payments
  • Service providers for managing marketing and customer relations campaigns
  • Service providers for analyzing website traffic and visitor behavior
  • Service providers for hosting our website and related data
  • Service providers for researching and developing brand and product campaigns
  • Affiliates with whom we do business, for research and development purposes, branding, marketing, and other purposes
  • Professional advisors for the purposes of receiving legal, financial, insurance, and other advice with respect to our business
  • Third parties to the extent necessary to assist in investigations of fraud, misuse, malicious or unauthorized activities, counterfeiting, intellectual property infringement, or violations of our Terms of Service
  • Governmental bodies to the extent necessary and as required by applicable law
  • Individuals or entities involved in legal proceedings, to the extent necessary and as required by legal process, to respond to claims, or to protect the rights, property, and safety of Cozy, its employees and agents, and others
  • Any third party for which you have provided your consent

We may also share information with third parties which has been anonymized and aggregated, because such information cannot identify you.

If we are reorganized, dissolved, liquidated, acquired or merged with another company, your information may be transferred to the owners so that we may continue to provide products and the Services to you.

We do not sell your personal data.

Of course, you may share your personal information as you wish. For example, when you post information to a social media platform, such as Facebook, Google, Twitter, or Instagram, you may be creating a public profile that contains your personal information. Please carefully review the display and privacy settings for those and other social media platforms.

Our Services may link to third-party websites and services that we do not control. When you follow those links, you will be subject to the terms and conditions and privacy policy of that third party. Those terms and policies may differ from ours, and we accept no responsibility for them. Please carefully review terms and conditions and privacy policies for those third-party websites and services.

SECURITY OF INFORMATION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using secure socket layer (“SSL”) technology and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally-accepted industry standards. You should similarly take reasonable and accepted steps to protect your own information anytime you are browsing online, to prevent unauthorized use or disclosure.

Shopify Store: Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS). Your purchase transaction data is stored only as along as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store. For more, you can consult Shopify’s Terms of Service (https://www.shopify.com/pages/terms-of-service) and Privacy Policy (https://www.shopify.com/legal/privacy).

RETENTION AND TRANSFER OF INFORMATION

We retain some of your information but do so only as long and to the extent necessary to fulfill the purposes described in this Privacy Policy, or as required or permitted by law. Unless prohibited by law, we may destroy or de-identify your data once it is no longer necessary to fulfill those purposes.

The personal information we collect may be transferred and stored in the United States, Canada, and other jurisdictions. Our store is hosted by Shopify, which maintains its servers in Canada. If you are in Europe, your personal information may be controlled by Shopify’s affiliate in Ireland. Your personal information is secured by reasonable precautions and industry best practices, and it is protected under the law of each applicable country to which it is sent or stored. Please understand that the laws of those countries may differ from each other and may differ from the laws of your home jurisdiction.

CHOICES IN CONTROLLING YOUR INFORMATION

With respect to your personal information, in certain jurisdictions, you have some or all of the following rights:

  • To access. The right to view your personal information.
  • To be informed. The right to receive a copy of your personal information.
  • To portability. The right to receive or have transmitted a copy of your personal information in a structured, commonly-used, machine-readable file or folder format.
  • To correct. The right to have your personal information corrected if it is incomplete or inaccurate.
  • To object. The right to reject cookies, delete cookies, be warned of cookies, and/or accept cookies in some circumstances. Please consult your browser’s help information.
  • To restrict. The right to restrict processing of your personal information.
  • To delete. The right to have your personal information erased. In certain circumstances, the law prohibits us from erasing all of your personal information, or may require that we retain some information for certain purposes, such as to comply with court orders or other legal process, to assist in investigations of fraud, misuse, malicious or unauthorized activities, counterfeiting, intellectual property infringement, or violations of our Terms of Service, to respond to claims, or to protect the rights, property, and safety of Cozy, its employees, agents, and others, or otherwise as required by law or legal process.

If you have a request about any of these rights, or if you request to exercise these rights, please contact us at the address information near the top of this Privacy Policy. Failure to submit a request through this address may lead to the request being delayed or nor processed at all. Moreover, for your own protection, we may require independent verification of your identity before we act according to any request so received. We endeavor to complete all requests within 30 days of receipt.

CALIFORNIA CONSUMER PRIVACY

The California Consumer Privacy Act (“CCPA”) requires that we disclose the following information to you regarding our collection, use, and sharing of personal information. If you are a California resident, this section applies to you. The below section was last updated as of the date listed at the top of this webpage under the section entitled LAST UPDATED.

Your Rights

The CCPA provides you with certain rights. These rights supplement the rights identified above in the section entitled CHOICES IN CONTROLLING YOUR INFORMATION. You have the right to request, up to two times in a twelve-month period, the following information collected in the previous twelve months:

  • A list of the categories of personal information that we have disclosed to third parties
  • Names and addresses of those third parties
  • Disclosure of the categories of third parties with whom we have shared personal information
  • Disclosure of categories of personal information we have collected
  • Disclosure of categories of sources of such personal information
  • Disclosure of the business or commercial purposes for the information collected
  • Disclosure of specific pieces of personal information we have about someone
  • Opt-out of any sale of your personal data

If you want to request to exercise these rights, please contact us at the addresses near the top of this Privacy Policy. Failure to submit a request through those addresses may lead to the request being delayed or nor processed at all. Moreover, for your own protection, we may require independent verification of your identity before we act according to any request so received. We endeavor to complete all requests within 15 business days of receipt.

Categories of Information We Collect

In the previous twelve months, we may have collected the personal information identified above in the section entitled INFORMATION WE COLLECT (WHAT, HOW, WHY).

Business or Commercial Purpose for Collecting And Using Information

We collect and use information as described above in the section entitled HOW WE USE COLLECTED INFORMATION. We use collected information to fulfill orders you place with us, to send you communications about our products and Services, and to generally operate and improve our Services.

Information Shared

In the previous twelve months, we may have shared categories of information identified above in the section entitled INFORMATION SHARED (WHAT, HOW, WHY, WHOM).

Third Party Recipients of Shared Information

We may share your information with the third parties identified above in the section entitled INFORMATION SHARED (WHAT, HOW, WHY, WHOM).

Sale Of Personal Information

We do not sell your personal data for revenue. We do not sell your personal data for fiat or other currency. However, under the CCPA, “sell” includes any arrangement involving an exchange of value or consideration. To that extent, we share cookies and personal data captured thereby with advertising partners, such as Google and Facebook, and those service providers show tailored advertisements for us. The purpose of this sharing is to improve your experience with our Services and to improve the Services generally. This sharing may be considered a “sale” under the CCPA. To opt out of this sharing, please contact us at the address information near the top of this Privacy Policy.

Equal Service and Prices

You will not be discriminated against if you decide to opt out, request to exercise the above rights, or contact us about this Privacy Policy. This will have no effect on the price or quality of the services or products we provide to you.